Claiming JobSeeker Payment (JSP) 001-19051501

This file explains how an individual can declare JSP online, or with assistance from a Service Officer using Assisted Customer Claim (ACC).

JSP eligibility and when to claim

Customers need to claim as quickly as possible online through the Services Australia website.

To get approved for JSP an individual should:

– be of certifying age for JSP
– fulfill Australian house requirements for JSP
– be jobless, and
– looking for work and happy to take part in activities that increase their chances of discovering a task, or
– unable to work, study or look for work due to medical condition, disease or injury, or
– employed or studying full-time and are not able to carry out these due to a medical condition, health problem or injury and have a job or study to return to

If the client has shown they are unable to work due to a temporary inability, see Customers declaring JobSeeker Payment (JSP)/ Youth Allowance (YA) (Incapacitated).

Disability Support Payment (DSP) sus/can RTW clients claiming JSP

A DSP consumer whose payments have actually been suspended/ cancelled return to work (RTW) can claim an alternate payment when:

– they are still working 30 or more hours each week, and
– their earnings falls below the JSP earnings test cut-off

For example, a self-employed DSP client is still working 30 hours per week, job but their income has actually lowered. See Rates and Thresholds.

In all cases, check if the customer is qualified to have their DSP restored before looking at another payment. See Commencing or going back to work or self-employment Disability Support Pension (DSP).

Early declares for JSP

Customers can lodge an early claim for JSP up to 13 weeks before the very first day of eligibility. On the day they end up being certified they should supply their checking account balances, evidence of income and employment separation details.

Customers can begin an early claim online. They will have the ability to finish Your personal details, Your scenarios and Your financial information.

If making an early claim after a break in payment of 39 weeks or job less, the customer will have less concerns to respond to in the online claim.

Customers can not complete Review and Confirm, Next actions or send the claim online up until within 14 days of being qualified for JSP. They will get a reminder notification 2 week before the eligibility date.

An apprehended person might lodge a claim as much as 3 weeks before release from jail. These claims are ruled out early claims as the client is qualified but not payable when they declare.

Customers moving from a current earnings support payment can lodge an early claim approximately 28 days before the date of credentials.

Online claims

Customers should develop a myGov account and connect their Centrelink online account to it.

Once the client has actually linked their Centrelink online account to myGov, to start an for JSP they must:

– check in to myGov and access their linked Centrelink online account
– ensure their individual information are appropriate. From the menu, choose the My details > Personal and contact information > My profile to make updates
– from the menu, select Payments and claims > Claims > Make a claim. To learn more, see Claiming JSP online table in the Self-managed tab

Customers claiming or transferring to JSP will see a minimized question set as part of their online claim if they are:

– presently in receipt of an income support payment, or
– have actually cancelled from payment in the last 52 weeks

Streamlined claims

Sometimes, a task is provided to the client on their Centrelink online account homepage approximately 28 days prior to losing qualification for their current payment.

The job will allow the consumer to undertake a streamlined claim procedure to send a claim for JSP.

See Transfer to JobSeeker Payment (JSP) from another payment.

Assisted Customer Claims (ACC)

ACC can be used for clients considered not able or unsuitable to finish an online claim or candidates. ACC needs to likewise be used in instances where a paper claim for Jobseeker Payment (SU716) is lodged at service centres, by means of uploaded documents, post or fax. See Claim lodgement of Centrelink Claims.

‘ Channel Hopping’ within ACC means:

– the consumer can start a claim online and a Service Officer can take it over, or
– a Service Officer can assist a customer start a claim which can then be finished by the consumer in their Centrelink online account

Remote consumers

If the client resides in a remote area and usually utilizes an agent, Remote Service Centre, or phone to do business and is not able or unsuitable to complete an online claim, the consumer ought to be moved to the Remote Claims Processing (RCP) to start their ACC.

The Remote Claims Processing (RCP) team offers specialised remote service for determined remote customers.

The client should have:

– the remote sign revealing on the Customer Overview, or
– a domestic address in a remote area

To examine the address is in a remote place:

– search the town name in Office Locator
– see the Towns Result List
– view the Remoteness column

Customers with nominee arrangements

Correspondence candidates can send an online claim for JSP on behalf of their principal.

If a correspondence nominee contacts to claim JSP on behalf of their principal, provide an online claim first. If they decline the online claim offer, a Service Officer should run Assisted Customer Claim (ACC) with the candidate.

If a candidate is declaring on behalf of a person, encourage the candidate to help the person claim JSP utilizing the individual’s Centrelink online account. If the nominee is not able or unwilling to do so, a Service Officer is to run ACC with the candidate.

Claim submission exceptions

In some circumstances, it might not be sensible for a customer to finish all Required jobs prior to submitting their claim. These include exceptions when certain vulnerabilities exist, see Circumstances Change Monitor (CCM).

Transferring to a Location of Lower Employment Prospects (MALEP)

Do not undertake any MALEP evaluations. The Department of Social Services (DSS) have actually paused all Moving to a Location of Lower Employment Prospects (MALEP) evaluations.

If the client has actually moved address within the previous 26 weeks, Services Australia should determine if they have actually minimized their employment prospects by moving to a brand-new area.

If this is the case, the Service Officer need to examine a possible MALEP work related exclusion duration.

Unemployed due to a voluntary act or misbehavior

If the customer has willingly left work or been dismissed due to misbehavior job in the 12 weeks prior to declaring, a joblessness failure or a Joblessness Non-Payment Period (UNPP) might have happened.

Do not create compliance action till the Employment Separation Certificate (SU1) (or comparable) and/or supporting proof is gotten to recognize a non-compliance occasion has happened.

See Unemployment due to a voluntary act or misbehavior.

RapidConnect

Most job candidates undergo RapidConnect and are advised of their requirements or an exemption to RapidConnect throughout their Participation Interview at the Jobseeker Online Claim Appointment.

Job hunters who are eligible for a referral to a Labor force Australia or other expert service provider, will have a preliminary visit scheduled during the Participation Interview. Attending this first provider consultation is understood as the job applicant’s RapidConnect requirement.

Most of the times, meeting RapidConnect requirements will figure out the start date of the task applicant’s earnings assistance payment. Note: this undergoes job candidates satisfying any waiting periods and certification requirements.

Mutual responsibility requirements

The Department of Employment and Workplace Relations (DEWR) will immediately refer brand-new task hunters to the Workforce Australia online employment service. This leaves out job applicants residing in Community Development Program (CDP) areas.

Higher rate of JSP for 55 years and over

Single consumer aged 55 years and over who have been getting an income support payment or allowance for 9 or more continuous months may be entitled to a higher rate of payment. The system will immediately calculate this and apply the appropriate rate for eligible consumers.

Single Touch Payroll (STP)

Pre-filled Single Touch Payroll (STP) information might provide to clients during their online claim. Employer details, name and ABN, will be provided to the customer if STP data is provided to the Australian Taxation Office (ATO) within 8 weeks prior job to claim.

Customers will have the alternative to confirm the company within the claim. If a customer validates the company, when on payment, STP pre-filled earnings will be provided to the client when they report. If the customer does not verify the employer, as soon as on payment, the STP employer may provide to the client again when they report.